How to send access credentials to a user

As an administrator, you can send access credentials to a user (or multiple users at once) from Settings > Users. The operation you use depends on the platform the user needs to access:

• SmartOSH (main application): operation Send email for password change.
• My SmartOSH (employee portal): operation Send credentials for MySmartOSH.

Tip

Access credentials (username and password) are shared between SmartOSH and My SmartOSH. If a user needs to log into both platforms, you do not need to send two sets of credentials: the same ones work for both.

Common steps

The sending process is identical for both platforms; only the operation executed changes:

1. Access SmartOSH and go to Settings > Users.
2. Select the person (or people) to whom you want to send the credentials.
3. Go to Operations and click on the corresponding operation:
   • Send email for password change for SmartOSH credentials.
   • Send credentials for MySmartOSH for My SmartOSH credentials.

Tip

You can select more than one person to perform the action multiple times in a single operation.

Content of the received email

Regardless of the chosen operation, the recipient receives an email with:

• The access URL to the corresponding platform.
• Their username.
• A link to change / reset the password.

Password link validity

SmartOSH

The validity of the password change link starts at the moment the email is sent and lasts for the number of days configured in:

Settings > Customisation > Password > Send email for password change (in days).

Caution

If the user takes longer than the configured number of days to open the email, the link will no longer be valid and you will need to resend the credentials.

My SmartOSH

The validity of the password reset option is indicated directly in the message itself that the user receives.

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Source: DM-SO-22-078 «How to send access credentials», version 1, 13/12/2022.