Frequently Asked Questions about EPIS

Compilation of the most common doubts when working with the EPIS module.

Why don’t the EPI needs appear for me?

EPI needs are created through the nightly calculation that Smart OSH runs based on the relationships between EPI types and the scopes or entities of your organisation. If you need the needs available immediately, force the calculation manually:

1. Access the corresponding EPI type.
2. Check that the relationships between the EPI type and the scopes and/or entities have been established in the Relationships tab.
3. Click on Operations > Recalculate needs and then Save.

Tip

If the needs still do not appear after recalculating, check that the EPI type is Active and that the affected employees have active assignments to the linked scopes.

Why can’t I sign the EPIS delivery receipt?

Only the following can sign the receipt:

• The employee receiving the EPI.
• The employee’s PRL Supervisor, provided they are correctly configured.
• The employee designated to make the delivery.

If the logged-in user does not match any of these three roles, the Sign delivery receipt operation is not activated.

Why doesn’t an EPI type appear when requesting an EPI?

Only EPI types that have already been delivered to the employee at least once can be requested, that is, those with at least one EPI need in “Completed” status.

Note

This restriction applies to all four request methods: Smart OSH, URL, App and Viewer app.

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Source: M-SO-20-19-01 “EPIS User Manual”, version 1, 21/12/2020.