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Welcome email

When your client or contractor initiates a business activity coordination with you, the first thing you will receive is a welcome email. This email contains all the essential information to start working on the platform.

What is the welcome email?

Section titled “What is the welcome email?”

It is the first automatic message you receive when you are assigned a coordination or subcontracting in Smart OSH. It includes:

  • The name of the assigned coordination or subcontracting.
  • A direct access to the MySmart OSH platform.
  • A link to the user manual.
  • Your access credentials (username).
  • Access to set or recover your password.

Information included in the email

Section titled “Information included in the email”

Coordination summary

Section titled “Coordination summary”

In the Coordination summary section you will find the name of the coordination or subcontracting you have been assigned to (for example, 2026-01 - Service company).

This identifier is important because it allows you to know which coordination you will be working on within the platform.

Access to MySmart OSH

Section titled “Access to MySmart OSH”

The Access to MySmart OSH button takes you directly to the application where you can manage your Smart CAE (Business Activity Coordination): upload documentation, validate records and complete everything necessary for the coordination.

User manual

Section titled “User manual”

The User manual button opens the platform’s reference documentation.

Access credentials

Section titled “Access credentials”

In the Access credentials block you will find the username with which you will log into MySmart OSH to carry out your Smart CAE. It usually corresponds to the company’s CIF/NIF (for example, A68652892).

Password change or recovery

Section titled “Password change or recovery”

The Change password button allows you to:

  • Set your password for the first time, if this is your first time accessing the platform.
  • Recover or update your password in case you have forgotten it.

Next steps

Section titled “Next steps”

Once you have received the email:

  1. Click Change password to set your access key (if this is your first time).
  2. Access MySmart OSH with your username and the newly created password.
  3. Consult the user manual if you need guidance on how to manage your coordination.

Source: Smartosh internal documentation «Welcome email».